This software update FAQ relates to the following products:

• Ray90, Ray91, Hub, Handset and Wireless Hadnset
  

Stage 1: Populating the mSD Flash Memory Card (or CF Card) with the MFD Software

1. Insert a compatible Flash memory card into the computer's memory card reader or into a memory card reader which has been interfaced to the computer.
2. Select the appropriate software download for your product from HERE
3. Upon completion of the download, click on the folder where the downloaded files have been saved to open it
4. If the downloaded file is a .ZIP file, extract the contents of the .zip file - example image below shows files for an e-wide MFD:  

    

    

    

    

    

5. Copy all new downloaded files to the Root of the Flash card (Root is the first level you access when selecting the Flash).
   1. If the Download is an ISO file, do not try to open the file, instead just copy the whole ISO file over to the mSD card.
   2. There is now only one ISO file for the Ray90/91 VHF Radio.
       
       

       

       
    
6.  Make sure the files are not in any folders on the card
   
1. For example: if your computer has assigned Removable Disk (E:) to your memory card reader/writer, then the software update files should be copied directly to Removable Disk (E:), not to any folders created on the memory card.


1. Note: You are only opening the ZIP file that is downloaded. You cannot open the files contained in the ZIP file, these have extensions such as .dob .pkg .sh .sh.sig .iso with various file names. If you attempt to open these files you will likely see an error as they are designed to update your Raymarine products and not for use in a Windows, Apple or Linux PC.


7. Remove the memory card from the computer's memory card reader.

Stage 2: The update method

Updating a Ray90, Ray91, Wired Handset, Hub and Wireless handset with an ISO file, via an a/c/e/eS/gS-Series MFD or AXIOM family MFD

1. Please make sure SeaTalkNG is connected to both the VHF Radio and the MASTER Multifunction Display (MFD), and that all are powered before starting the update procedure.
2. Also ensure your MFD is running the latest LightHouse software
3. Place Wired Handset/s into Programming Mode (only necessary if the Wired Handset is on VH1.26 or lower - otherwise jump to step 4):
   
   1. Power off the handset/s using the softkey power button at the top.
      • Note; It is important the Handset/s are powered off before proceeding to the next step (check for a blank LCD with no backlight) 
       
   2. Then, whilst holding down the DSC distress key (at the back of the handset) and the PPT key together at the same time, power the handset back on again using the softkey at the top.
   3. The Handset will power up in "Programming Mode", where the LCD screen will be blank and the backlight will flicker/flash.
    
4. Next, insert the mSD card containing the Application ISO file into the MFD:
   
    

    

    
5. You should see a pop-up menu on the MFD screen stating "Software Updates are available".
6. Follow the on screen instructions until you are presented with a table of connected products
7. Ensure that the product/s you wish to update are ticked (i.e. the Ray90 or Ray91 needs to be ticked - handsets are not listed)
8. For LightHouse II, Click on the Install now button located in the bottom right of the screen. For LightHouse3, click on the Update Selected button.
9. MFD will show update % progress and eventually “Update Complete” or "Success" for the product/s updated.
10. Once the upgrade has completed, Remove the mSD Card from the MFD.
11. Finally, verify that all software is now up to date by entering the following menu on the Radio:
    1. Press Menu>Set-Up>Maintenance>About this unit> and check the Base Station Application and Boot code, and scroll down the screen to check the Hub (if connected), Wired Handset application and boot code.
       
    2. Note: If the Wired Handset is not upgraded to the latest version, then it may not be compatible with the Ray90/Ray91 running latest Application. You will see an error message on the Handset Display. To resolve this issue, you need to re-flash the ISO file into the Radio ensuring the Wired Handset is in "Programming mode" (Step 3 above). You may also have to reduce the data traffic on the ST^ng network by unplugging some products, or turning them off (e.g. AIS, Autopilot, Digital Switching).  
     
12. Finally, if you have any Wireless handsets connected to the Hub, then you now need to re-connect them to the Hub
    1. Note: Once the Hub is on v1.20 (or higher), in order to connect a Wireless Handset running VH1.21, you need to rename the Hub's Name (SSID) to 10 characters or less. Once the Wireless Handset is then connected and upgraded to VH1.32 (or higher), then you can change the Hub's name back to original 15 characters (if desired) by performing a VHF system reset.
     
13. Once you connect the Wireless handset to the Hub, it will state on the screen "new software available - do you want to install it now?". Click "Yes" and then insert the Wireless Handset into it's charging cradle. Then wait for the on screen instructions to state "Complete".

Updating a Ray90, Ray91, Wired Handset, Hub and Wireless Handset with an Autorun file and the PKG files, using Legacy A-Series, E-Series, C-Wide or E-Wide MFD's

1. Please make sure that SeaTalk^NG is connected to both the VHF and the MFD and all are powered up and running before starting the update procedure.
2. Ensure that all wired handsets are connected to the Ray90/Ray91 VHF, and you need to put all wired handsets in programming mode (only necessary if the Wired Handset is on VH1.26 or lower - otherwise jump to step 3);
   1. Power off the Handset/s using the softkey power button at the top.
   2. Note; It is important the Handset/s are powered off before proceeding to the next step (check for a blank LCD with no backlight)
   3. Then, whilst holding down the DSC distress key (at the back of the handset) and the PPT key together at the same time, power the handset back on again using the softkey at the top.
   4. The Handset will power up in "Programming Mode", where the LCD screen will be blank and the backlight will flicker/flash intermittently.
    
3. Place the CF card with the VHF software files into the MASTER MFD and turn it off and back on again:
   
    

    

    
4.  The MFD will boot up into the Software Upgrade Utility and will show the upgrade file available
   • e.g. v1.19 Application
    
5. Now select the Application code on the MFD screen and click on "Upgrade Remote Unit" then "Upgrade remote unit on ST2"
6. MFD will show update % progress.
7. MFD will show “Update Complete” when unit has been updated.
8. Both the Radio and the Wired handset/s (and the Hub if installed) should reboot and be running normally again on the latest software.
9. Now re-connect any Wireless Handset/s to the Hub (otherwise jump to Step 10)
   1. Once the Hub is on v1.20 (or higher), in order to connect a Wireless Handset running VH1.21, you need to rename the Hub's Name (SSID) to 10 characters or less. Once the Wireless Handset is then connected and upgraded to VH1.32 (or higher), then you can change the Hub's name back to original 15 characters (if desired) by performing a VHF system reset.
   2. Once you connect the Wireless handset to the Hub, it will state on the screen "new software available - do you want to install it now?". Click "Yes" and then insert the Wireless Handset into it's charging cradle. Then wait for the on screen instructions to state "Complete".
    
10. Remove the CF Card form the MFD.
11. Finally, verify that all software is now up to date by entering the following menu on the Radio:
    1. Press Menu>Set-Up>Maintenance>About this unit> and check the Ray90/91 Base unit is on latest software, and scroll down the screen to check the Wired Handset/s are on the latest versions.
       
       1.  Note: If the Handset is not upgraded to the latest version, then it will not be compatible with the Ray90/Ray91 running latest Application. You will see an error message on the Handset Display. To resolve this issue, you need to re-flash the PKG file into the Radio ensuring the Wired Handset is in "Programming mode" (Step 2 above).
       2.  You may also have to reduce the data traffic on the ST^ng network by unplugging some products, or turning them off (e.g. AIS, Autopilot, Digital Switching). 
        
     

Updating a Ray90, Ray91 and Wired Handset with an Autorun file and the PKG files, using G-Series MFD's

1. Please make sure the SeaTalk^NG is connected to both the VHF and the G-Series system and all are powered before starting the update procedure.
2.  You need to ensure all Wired Handsets are connected to the Ray90/91 VHF - all wired handsets must be placed in "Programming mode" and upgraded (only necessary if the Wired Handset is on VH1.26 or lower - otherwise jump to step 3);
   
   1.  Programming mode for Handset: Power off the handset using the softkey power button at the top.
      • Note; It is important the Handset is powered off before proceeding to the next step (check for a blank LCD with no backlight)
       
   2. Then, whilst holding down the DSC distress key (at the back of the handset) and the PPT key together at the same time, power the handset back on again using the softkey at the top.
   3. The Handset will power up in "Programming Mode", where the LCD screen will be blank and the backlight will flicker/flash intermittently.
    
3. Place the CF card with the VHF software files into the MASTER GPM400
   
    

    

    
4. The G-Series will automatically detect the software files and will start to search STng for Radios to program.
5. Once it has found the Radio, it will show update % progress.
6. G-Series will show “Update Complete” when unit has been updated.
7. Both the Radio and the handset/s (and the Hub if installed) will have been upgraded and should have rebooted.
8. Now re-connect any Wireless Handset/s to the Hub (otherwise jump to Step )
   1. Once the Hub is on v1.20 (or higher), in order to connect a Wireless Handset running VH1.21, you need to rename the Hub's Name (SSID) to 10 characters or less. Once the Wireless Handset is then connected and upgraded to VH1.32 (or higher), then you can change the Hub's name back to original 15 characters (if desired) by performing a VHF system reset.
   2. Once you connect the Wireless handset to the Hub, it will state on the screen "new software available - do you want to install it now?". Click "Yes" and then insert the Wireless Handset into it's charging cradle. Then wait for the on screen instructions to state "Complete"
    
9. Remove the CF Card from the Master GPM400
10. Finally, verify that all software is now up to date by entering the following menu on the Radio:
    1. Press Menu>Set-Up>Maintenance>About this unit> and check the base station has the latest software installed, then scroll down the screen to check the wired handset/s are on the latest versions.
       1. Note: If the Wired Handset is not upgraded to the latest version, then it will not be compatible with a Ray90/Ray91 running latest Application. You will see an error message displayed on the Handset screen. Resolution is to re-flash the PKG file into the Radio ensuring all Wired Handset/s are in Programming Mode (Step 2)
       2. Note; If the Handset/s will not upgrade, then you may need to reduce the amount of data on the STng network by unplugging some products, or turning them off (e.g. AIS, Autopilot, Digital Switching), then try re-flashing in the application file (from step 2) again.